Privacy Policy
Effective Date: May 7, 2026
Maids Prime respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request a quote, book a cleaning service, contact us, or communicate with us by phone, email, text message, or through online forms.
By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
Maids Prime may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Service address
- Billing information
- Cleaning service details
- Appointment preferences
- Special instructions related to your cleaning
- Messages or information submitted through our website, booking forms, quote forms, email, phone calls, or text messages
We may also collect basic website usage information, such as browser type, device information, pages visited, and general analytics data to help us improve our website and services.
How We Use Your Information
We use the information we collect to:
- Provide cleaning services
- Schedule, confirm, and manage appointments
- Send quotes and respond to customer inquiries
- Process payments
- Communicate about bookings, reminders, service updates, and customer support
- Improve our website, services, and customer experience
- Send important service-related notices
- Comply with legal, tax, accounting, and business obligations
SMS/Text Messaging Communications
Maids Prime may collect your mobile phone number when you request a quote, book a cleaning, contact us through our website, or otherwise provide your number to us.
By opting in to receive text messages from Maids Prime, you agree to receive SMS/text messages related to your cleaning service, including appointment confirmations, scheduling updates, reminders, quote follow-ups, customer service responses, and service-related communications.
Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.
Consent to receive text messages is not required as a condition of purchasing any goods or services.
No Sale or Sharing of Mobile Information
Maids Prime does not sell, rent, or share mobile phone numbers with third parties or affiliates for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services, comply with legal obligations, or operate our business systems.
How We Share Information
Maids Prime may share limited personal information with trusted service providers only when necessary to operate our business and provide services to you. These may include payment processors, scheduling systems, website hosting providers, customer communication platforms, and other business technology providers.
These providers are only permitted to use your information as needed to perform services on our behalf.
We may also disclose information when required by law, court order, legal process, or to protect the rights, safety, and property of Maids Prime, our customers, or others.
Payment Information
Payments may be processed through secure third-party payment processors. Maids Prime does not store full credit card numbers on our website. Payment processors handle payment data according to their own security and privacy practices.
Cookies and Website Analytics
Our website may use cookies, analytics tools, and similar technologies to improve website performance, understand visitor behavior, and enhance the customer experience.
You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.
Data Retention
We retain personal information only as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices
You may contact us to request that we update, correct, or delete certain personal information, subject to legal and business recordkeeping requirements.
You may opt out of text messages at any time by replying STOP.
You may also contact us directly for help with your communication preferences.
Third-Party Links
Our website may contain links to third-party websites or services. Maids Prime is not responsible for the privacy practices, content, or policies of third-party websites.
Children’s Privacy
Our services are intended for adults and homeowners, renters, property managers, and business customers. We do not knowingly collect personal information from children under the age of 13.
Changes to This Privacy Policy
Maids Prime may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Maids Prime
Website: https://maidsprime.com
Phone: 202-808-1166
Email: info@maidsprime.com