Information & Policies
Effective Date: May 7, 2026
These Terms & Conditions govern your use of the Maids Prime website, booking system, cleaning services, and communications with Maids Prime. By using our website, requesting a quote, booking a service, or communicating with us, you agree to these Terms & Conditions.
Services
Maids Prime provides residential and commercial cleaning services, including standard cleaning, deep cleaning, move-in/move-out cleaning, recurring cleaning, and related cleaning services.
Service availability may vary by location, schedule, property condition, and service type.
Quotes and Pricing
Maids Prime may provide quotes through our website, booking system, phone, email, text message, or other communication channels.
Prices may vary based on property size, number of bedrooms and bathrooms, service type, property condition, add-ons, frequency, location, and other service details.
We aim to provide clear and transparent pricing. However, if the information provided at booking is inaccurate or if the property requires additional work beyond the selected service, the final price may be adjusted with customer approval.
Bookings and Appointments
Customers are responsible for providing accurate booking information, including service address, contact information, property details, access instructions, parking instructions, and any special cleaning instructions.
Appointment arrival windows may vary depending on traffic, weather, scheduling, previous appointments, and other factors outside our control.
Maids Prime will make reasonable efforts to arrive within the scheduled window and communicate any significant delays.
Customer Responsibilities
To help us provide the best service, customers are responsible for:
Providing safe and reasonable access to the property
Securing pets when necessary
Removing fragile, valuable, or irreplaceable items from cleaning areas
Providing accurate service details before the appointment
Communicating special requests before the service begins
Ensuring utilities such as water and electricity are available
Providing parking or parking instructions when needed
Maids Prime is not responsible for delays or incomplete service caused by lack of access, unsafe conditions, unavailable utilities, excessive clutter, or inaccurate booking information.
Cancellations and Rescheduling
Customers should notify Maids Prime as soon as possible if they need to cancel or reschedule an appointment.
Cancellation fees, lockout fees, or rescheduling limitations may apply depending on the timing of the cancellation, the type of booking, and the circumstances.
Satisfaction Guarantee
Maids Prime strives to provide high-quality cleaning services.
If we miss something or fail to properly complete an included cleaning task, please contact us within a reasonable time after the service. When appropriate, Maids Prime may offer a free touch-up or re-cleaning for the specific area or item that was missed.
The satisfaction guarantee does not apply to conditions outside the scope of the booked service, permanent stains, damage, mold, hard water buildup, excessive grime requiring restoration, unsafe cleaning conditions, or tasks not included in the original booking.
Limitations of Service
Maids Prime reserves the right to refuse or discontinue service if conditions are unsafe, unsanitary, hazardous, or outside the scope of normal cleaning services.
We may not perform tasks involving biohazards, bodily fluids, pest infestations, heavy lifting, exterior windows, high ladders, mold remediation, hoarding conditions, or other unsafe or specialized cleaning tasks.
Damage and Liability
Maids Prime takes reasonable care while providing cleaning services. Customers should secure fragile, valuable, sentimental, or irreplaceable items before service.
If damage occurs, customers should notify Maids Prime as soon as possible and provide supporting information, including photos if available.
Maids Prime is not responsible for pre-existing damage, normal wear and tear, improperly installed items, loose fixtures, unstable furniture, delicate materials, or items that were already cracked, broken, or weakened before service.
Payments
Payment is due according to the terms provided at booking or invoicing.
Maids Prime may require a payment method on file, deposit, prepayment, or payment upon completion depending on the service type and booking method.
Late payments, failed payments, chargebacks, or unpaid balances may result in cancellation of future service or collection efforts.
Website Use
You agree to use the Maids Prime website only for lawful purposes. You may not attempt to interfere with the website, misuse forms, submit false information, or use the website in a way that could harm Maids Prime or others.
SMS/Text Messaging Terms
By checking the SMS consent box, submitting a form, booking a service, requesting a quote, or otherwise opting in to receive text messages from Maids Prime, you agree to receive text messages from Maids Prime regarding your cleaning service.
These messages may include:
Quote follow-ups
Booking confirmations
Appointment reminders
Scheduling updates
Service updates
Customer support messages
Payment or billing-related service communications
Message frequency may vary depending on your interaction with us.
Message and data rates may apply.
You may opt out at any time by replying STOP. After opting out, you may receive one final confirmation message.
For help, reply HELP or contact Maids Prime at 202-808-1166.
Consent to receive SMS messages is not required as a condition of purchasing any goods or services.
Carriers are not liable for delayed or undelivered messages.
Privacy
Your use of our website and services is also governed by our Privacy Policy.
Please review our Privacy Policy here:
https://maidsprime.com/privacy-policy/
Third-Party Services
Maids Prime may use third-party platforms for booking, payments, website hosting, analytics, communication, and customer management. These third-party services may have their own terms and privacy policies.
Changes to These Terms
Maids Prime may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Maids Prime
Website: https://maidsprime.com
Phone: 202-808-1166
Email: info@maidsprime.com